Financial Medical Partnership

Electronic billing improves customer care


3 Aug 2011 by M Reeves

Patients are the most important aspect of any medical office. They are the reason private specialists stay in business, after all. Patients seek out a private practice for top-of-the-line medical treatment delivered when most they need it. Keeping patients satisfied should be the top priority of any specialistís practice; satisfied patients will become return customers. To keep clients happy, an efficient office environment is necessary so as much time as possible can be spent caring for patientsí needs. The best way for medical professionals to increase efficiency, and thus, to better serve patients, is to transition from a paper-based office to one with an entirely electronic system. Programmes are available that will consolidate all patient files onto one database; Healthcodeís ePractice Suite is a good system to try. With the ePractice Suite, medical professionals can keep track of appointments, process a patientís information and manage basic billing using a secure online database. All files can be accessed with any computer. Patients will experience smoother check-ins at front desks with this system because there will be no need to search through paper files to find their information. Perhaps the best way to develop office efficiency is through using an electronic billing system like Healthcodeís VEDA. The VEDA system practically eliminates the need for a billing department, so time and energy can be spent taking care of patients. As with the ePractice Suite, VEDA consolidates information onto a secure online database, which eliminates the need for mountains of billing files. With VEDA, invoices are automatically validated if they contain all the necessary information for submission; the system then transmits invoices directly to insurers for payment. Customers will be happy to know that their medical bills are approved and paid by their insurers in a timely manner. And since VEDA allows for invoice tracking, if a customer has a question about his or her insurance claim before itís paid, this question could be answered. Using more efficient office management tools will lead to a more efficient practice. Switching to an e-biller like VEDA will free employees who used to work in billing. If desired, these employees can be used in other aspects of the practice to better improve patient services. With an office organised by electronic systems, healthcare professionals can spend less time billing and filing and more time attending to patients. And a happy patient is likely to come back to the same practice the next time he or she needs medical care.

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